Naan Bite Privacy Policy
1. Introduction
Naan Bite (“we,” “us,” or “our”) is committed to safeguarding the privacy and confidentiality of personal information in accordance with applicable data protection laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy sets out the manner in which we collect, use, store, disclose, and otherwise process personal information obtained through our website, online ordering systems, and related services.
By accessing or using our website or services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
2. Information We Collect
We may collect, hold, and process the following categories of information:
2.1 Personal Information
Personal information is information that identifies or could reasonably identify an individual. This may include:
- Full name
- Contact details (including phone number and email address)
- Residential, billing, or delivery address
- Payment information (processed securely via third-party payment service providers and not stored by us unless required)
2.2 Non-Personal and Technical Information
We may automatically collect certain technical and usage-related information, including:
- Internet Protocol (IP) address
- Browser type and version
- Device type and operating system
- Referring URLs and interaction data
- Website usage patterns collected via cookies and analytics tools
This information does not ordinarily identify you personally but may be combined with other data where necessary.
2.3 Transaction and Order Information
We may collect information relating to your interactions with our services, including:
- Order details and purchase history
- Product preferences
- Delivery instructions and special requests
3. Purpose of Collection and Use
We collect and use personal information for purposes including, but not limited to:
- Processing, fulfilling, and delivering customer orders
- Managing customer enquiries, complaints, and support requests
- Communicating transactional updates, confirmations, and service-related notices
- Improving website functionality, user experience, and service offerings
- Conducting internal analysis and business operations
- Sending marketing communications where consent has been obtained or where otherwise permitted by law
- Detecting, preventing, and addressing fraud, security breaches, or unlawful activity
We will only use personal information for purposes that are reasonably necessary for our business functions or as otherwise permitted by law.
4. Cookies and Tracking Technologies
Our website may utilise cookies, web beacons, and similar tracking technologies to enhance functionality and user experience. These technologies may be used to:
- Enable core website functionality
- Analyse traffic and user behaviour
- Store user preferences and session information
You may configure your browser settings to refuse or disable cookies; however, doing so may limit certain features or functionality of the website.
5. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary for business operations, including:
- Payment processing providers
- Delivery and logistics partners
- IT service providers, hosting services, and analytics platforms
All third-party service providers are required to handle personal information in accordance with applicable privacy laws and contractual obligations.
We do not sell, lease, or commercially exploit personal information.
We may also disclose personal information:
- Where required or authorised by law
- To enforce our legal rights or comply with legal processes
- To prevent fraud or mitigate risk
6. Data Security
We take reasonable technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure. Such measures may include secure servers, encryption protocols, and restricted access controls.
Notwithstanding the above, you acknowledge that:
- No method of transmission over the internet is completely secure
- We cannot guarantee absolute security of information
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes for which it was collected
- Comply with legal, regulatory, or accounting obligations
- Resolve disputes and enforce agreements
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
8. Your Rights and Choices
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate, incomplete, or outdated information
- Withdraw consent to receive marketing communications at any time
Requests must be submitted using the contact details provided below. We reserve the right to verify your identity before processing such requests.
9. Third-Party Websites
Our website may contain links to external websites operated by third parties. We do not control and are not responsible for the privacy practices, policies, or content of such third-party websites. Accessing such websites is at your own risk.
10. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take reasonable steps to delete it.
11. Amendments to This Policy
We reserve the right to amend or update this Privacy Policy at any time at our sole discretion. Any changes will be effective immediately upon publication on our website. Continued use of our services constitutes acceptance of the revised policy.